Online Purchases

11.1 The user - who acts as a consumer - has the right to withdraw from the sale of goods agreement for the Product without stating the reason and without incurring in additional costs and expenses other than those indicated in Article 11.7 below, within the period of fourteen calendar days. The withdrawal period (“Withdrawal Period”) expires after 14 days: a)in case of a single Product order, from the day the user or a third party other than the carrier and designated by the user comes into material possession of the Product; b)in case of a Multiple Order with separate deliveries, from the day the user or a third party other than the carrier and designated by the user comes into material possession of the Product delivered last; or

11.2 To exercise the right of withdrawal, the user must inform TOD’S SPA, prior to the expiry of the Withdrawal Period, of their decision to withdraw.

11.3 For this purpose, before the expiry of the Withdrawal Period, the user may: a) go to the Participating TOD’s Boutique, taking with them the Product that they intend to return and expressing their intention to withdraw to the sales staff (“Return in a Participating TOD’S Boutique”); or b) access the appropriate section of the Website (https://www.tods.com/slnk/customer- care/withdrawal.html), entering the order number and following the instructions set out there (“Online Return”).

11.4 Once the right to withdraw is exercised by means of Online Return, the user must arrange for the Products to be returned to TOD’S SPA without undue delay, and in any case before 14 calendar days as of the date the Online Return is made; the Product is deemed to be returned at the time when it is delivered, without the previously mentioned period to the courier specified by TOD’S SPA (“Return Term”). For the return following Online Return, the user must follow the procedure indicated in art. 11.5 below, as well as the standard withdrawal instructions, containing all information necessary to exercise one’s right to withdrawal, made available to users on the Website before the agreement is entered into, and attached to the Receipt Order e-mail (“Standard Withdrawal Instructions”).

11.5 In case of Online Return, within the Return Term: (i) The user wishing to return the Product from the same Country in which the Product was originally delivered, as detailed in the Receipt Order e-mail, (e.g.: if the user, regardless of nationality, place of residence or establishment, has requested that the product be delivered to Italy, such procedure will only be available if the pick-up of the Product the user is returning is to take place in Italy), the user shall return the Product, suitably protected and wrapped, via the courier service provided by TOD’S SPA, by attaching the printed label on the package of the Product (“Courier Label”), which the user shall have printed by accessing it in the “Online Return” (https://www.tods.com/slnk/customer- care/withdrawal.html) section of the Website.. The user may then contact the courier, whose contact address and numbers are indicated in the Website as well the email confirming the return, in order to arrange the date and place for collecting the parcel. In this case, the user will not pay the cost for returning the Product, which will be at TOD’S SPA’s expense, and will not be liable for the risks of loss or damage to the Product during shipping (“Prepaid Return”). (ii) the user wishing to return the Product from a Country different from the one in which the Product was originally delivered (as specified in the Receipt Order e-mail), must contact the Customer Services using the contact details contained in article 18 below, who shall provide the user with all useful information. 11.6 With reference to the exercise of the right of withdrawal through the Return to a Participating TOD’S Boutique, the following is noted: (I) exercising the Right of Withdrawal and/or the return of the Product in accordance with Article 11.6-bis is only permitted at one of our Participating TOD’S Boutiques; other stores selling our products are not allowed to carry out this procedure; (II) the Right of Withdrawal and/or return of the Product to one of our Participating TOD’S Boutiques are also governed, with no exception, by Articles 11.7, 11.8, 11.9, 11.10 and 11.11 below; if the withdrawal occurs in accordance with the applicable regulation, TOD’S SPA shall issue a refund for the Total Sum Due, calculated pursuant to Article 11.7 below, and in any case, through the same payment method used for the initial transaction, unless the user expressly specifies otherwise. Cash refunds are not allowed; (III) in the event that the Product is returned through one of our Participating TOD’S Boutiques, any fees due for returning it to TOD’S SPA will be charged to TOD’S SPA, which will be liable for the transportation of the Product. (IV) the sales assistants at the Participating Tod’s Boutique, prior to accepting the return, must assess the conditions for accepting the same, as stated in Article 11.8 below; where these conditions are not met, in their opinion, they may refuse a return of that Product; (V)the Participating TOD’S Boutique will issue the user with a copy of the Standard Withdrawal Form as a receipt for the acceptance of the Product, with the date of withdrawal from and/or the return of the Product. B)

PURCHASE IN ENDLESS AISLE MODE

11.6-bis In the event that Products are purchased in Endless Aisle Mode (pursuant to Article 16 below), the user, before the expiry of the Withdrawal Period, may: a) contact, at the contact details referred to in Article 18 below, the Customer Services who will provide all useful information; or b) exercise their right of withdrawal at a Participating TOD'S Boutique, of the Country of Purchase, bringing the Product for which the right of withdrawal is exercise, together with the Courier Label which they shall have printed by accessing it in the "Online Returns" (https://www.tods.com/slnk/customer-care/withdrawal.html) section of the Website, inserting the order number and following the instructions set out there ("Return to a Participating TOD’S Boutique"). We kindly ask customers wishing to exercise their right to Return to a Participating TOD'S Boutique to show the following at that same boutique: (i) the original purchase invoice received with the Shipment Confirmation Email for the Product; (ii) the purchase receipt delivered at the moment of a Purchase in Endless Aisle Mode as per Article 18.5 below; and (iii) the prepaid and printed Courier Label. 11.6-ter With reference to exercising the right of withdrawal at one of our Participating TOD'S Boutiques and making a Return at a Participating TOD'S Boutique in relation to a Product for which the user has already communicated their intention to exercise their right of withdrawal, in accordance with art. 11.6-bis, the following applies: (I) Articles 11.7, 11.8, 11.9, 11.10 below fully apply with respect to the Right of Withdrawal and/or Return of a Product to a Participating TOD'S Boutique; (II) in the event of a Return made at a Participating TOD'S Boutique, the fees to return the Product to TOD'S SPA from that Boutique will be covered by TOD'S SPA, which will be liable for the transport of the Product(s). (III) if the returned Product purchased in Endless Aisle Mode is more expensive than the Product selected as replacement at one of the Participating TOD'S Boutiques, the user must settle the difference at that Participating TOD'S Boutique; conversely, if the product costs less than the one originally purchased, the difference will be credited to the user at the Participating TOD'S Boutique.

11.7 If the user withdraws from the agreement, TOD'S SPA shall refund the Total Sum Due paid by the user for the Product, including delivery expenses without undue delay and no later than 14 calendar days from the date on which TOD'S SPA was informed of the user's decision to withdraw from the agreement and, in any case, only after the receipt of the returned Product and that the latter is not damaged. The amount of the refund will be communicated by e-mail. The refund will occur by using the same payment method employed for the original transaction, unless otherwise specified by the user. Under no circumstances will the user be debited any amount as a consequence of said refund. The value date of the credited sum shall be the credit date. In the event of a Purchase in Endless Aisle Mode and a cash payment, the refund will be released by wire transfer. In case of partial withdrawal from Multiple Orders, TOD'S SPA will not reimburse any shipping fees to the user due to the fact that these fees are calculated on the basis of a fixed price, regardless of how many Items make up that order, and refer to the delivery of other Products included in the order, different from those for which withdrawal was exercised, and forming part of the same Multiple Order. Should the user choose to return the Products and withdraw from the agreement, from a country that differs from that to which the items were originally sent (as indicated in the Order Receipt Email), and thus choose to take advantage of a courier of choice at their own expense, TOD’S SPA may wait to refund any sums due for those Products until it receives them or, if prior, user can adequately prove that the shipment has left. The refund may not be delayed in the event that the Product to be returned is sent to the same country from which it was originally delivered.

11.8 The user is solely liable only for the decrease in value of the Product resulting from a handling of the same other than that strictly necessary to establish its nature, features and functioning. The Product shall be kept, handled and examined with the level of care to be normally expected and returned complete in all its parts, perfectly functioning, equipped with all accessories and information leaflets, with the identification tags and labels, when present, still attached to the Product, intact and not tampered with, as well as perfectly suitable for the use for which it was intended and without signs of wear or soiling. Furthermore the right of withdrawal concerns the Product as a whole. Therefore, it cannot be exercised in relation to parts and/or accessories of the Product.

11.9 If withdrawal is not exercised in accordance with the applicable law, it shall not lead to the termination of the agreement and, as a consequence, shall not give rise to any right to a refund. TOD’S SPA shall inform the user within 5 working days of receiving the Product, rejecting the request for withdrawal. In case the Product has already reached TOD’S SPA, it shall remain at the latter’s premises and will be available to the user for collection, which will take place at the expense and liability of the user themselves.

11.10 If, pursuant to the applicable law, the right of withdrawal does not apply, this exemption shall be expressly and specifically indicated in the Product Information Sheet and, in any case, during the purchase process, before the user places the order. The right of withdrawal, in any case, does not apply to Custom Made Products.

12.1 All the Products sold on the Store are covered by the Legal Warranty of Conformity as provided by articles 128-135 of the Consumer Code, and other applicable consumer laws in Australia ("Legal Warranty"). Exceptions may apply for example where foreign consumer law dictates. In these instances, this legal guarantee can be read in conjunction with those relevant materials. The Legal Guarantee of Conformity provided in this clause does not displace rights available under local laws, including local consumer law.

12.2 TO WHOM IT APPLIES. The Legal Warranty is reserved for Consumers. It therefore applies solely to users who have made the purchase on the Store for purposes other than entrepreneurial, commercial, craft or professional activities.

12.3 WHEN IT APPLIES (a) The seller (and, therefore, with regard to purchases made on the Store, TOD’S SPA) is liable (b) vis-à-vis to the Consumer for any lack of conformity that exists at the time of delivery of the Product and which materialises within two years of the said delivery. The seller must be informed of the lack of conformity, under penalty of expiration of the guarantee, within two months from the date in which it was discovered.Unless proven otherwise, it shall be presumed that the lack of conformity that materialises within six months from the delivery of the Product already existed at the delivery date of the Product, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the Product, the burden of proof to demonstrate that the lack of conformity already existed at the time of delivery of the Product shall lie with the Consumer. (c) In order to take advantage of the Legal Warranty, the Consumer must therefore provide proof of the date of the purchase and delivery of the Product. It is therefore advisable for the Consumer to keep the invoice sent by TOD’S SPA, as well as the transport document or any other document that certifies the date of the purchase (such as the credit card statement or the bank statement) and the delivery date.

12.4 WHAT IS A LACK OF CONFORMITY? A lack of conformity exists when the purchased good: (a) is not suitable for performing the function for which goods of the same type are normally used; (b) does not conform to the description provided by the seller and does not possess the features that the seller presented to the Consumer as a sample or model; (c) does not display the features and performance that are normal for a good of this type, which the Consumer could reasonably expect, considering the declarations made in the advertising or on the labelling; or (d) is unsuitable for the specific use desired by the Consumer who informed the seller at the time of the completion of the contract, culminating in the seller's acceptance of the situation. The Legal Warranty does not cover faults or malfunctioning caused by accidental incidents or due to the user's responsibility or by use of the Product that does not comply with its intended use and/or the information contained in the technical documentation accompanying the Product.

12.5 SOLUTIONS AVAILABLE TO THE USER In case of a lack of conformity reported within the prescribed period, the user is entitled: (a) firstly, to the repair or free replacement of the Product, according to preference, unless the requested solution is objectively impossible or excessively expensive with respect to the other one; and (b) secondly to the reduction in the price or to the termination of the contract, according to the preference of the user. The requested solution is excessively expensive if it entails unreasonable expenses for the seller compared to alternative solutions, considering (i) the value that the good would have if there was no lack of conformity; (ii) the entity of the lack of conformity; and (iii) the possibility that the alternative solution can be achieved without significant inconvenience for the Consumer.

12.6 WHAT CAN YOU DO WHEN THERE IS A LACK OF CONFORMITY? If a Product purchased on the Store, during the period of validity of the Legal Warranty, displays what could be a lack of conformity, the Consumer can contact the Customer Service department as indicated in Article 17. The Customer Service department will reply promptly to the communication, informing the user of the next steps that he/she should take. The Product which the Consumer claims has a lack of conformity should be sent to TOD’S SPA which will evaluate the existence or otherwise of the claimed defect.In order to return the Product which, according to the Consumer, presents a lack of conformity, TOD’S SPA will make a pre-paid procedure of return via the UPS courier service available for the Consumer, at his/her discretion, and without prejudice to the possibility for the Consumer to proceed in returning the Product(s) via another carrier. TOD’S SPA hereby reserves the right to ask the Consumer to enclose to his/her request the invoice and/or transport document or any other document that proves the date of purchase and the delivery date.

13.1 The products sold on the Store may, according to their nature, be covered by a conventional warranty issued by the manufacturer (hereinafter referred to as the "Conventional Warranty"). The user can only assert his/her right to the warranty with the manufacturer. The duration, extension (including geographic extension), conditions and procedures, the types of damage/defects covered and the restrictions of the Conventional Warranty depends on the manufacturer and are indicated in the so-called warranty certificate contained in the product packaging.

The Conventional Warranty has a voluntary nature and does not add to, replace, restrict, prejudice or exclude the Legal Warranty.

14.1 Under the Australian Consumer Law (and other similar legislation of Australian states and territories), certain statutory guarantees are conferred in relation to the supply of goods and services to a Consumer (Consumer Guarantees).

14.2 The operation of the Consumer Guarantees cannot be, and are not in these Terms and Conditions of Sale, excluded, restricted or modified.

14.3 Unless the context otherwise requires, capitalised terms used in this Article 14 which are defined in the Competition and Consumer Act 2010 (Cth) (and not defined elsewhere in these Terms and Conditions of Sale) have the same meaning in this Article 14.

16.1 The purchase agreement completed on the Store is subject to Italian legislation.
16.2 An exception regards users whose normal residence is not in Italy for whom the more favourable and binding laws of the Country in which they have their normal residence apply. In particular, with regards to the term for exercising the right of withdrawal, the term for the return of the Products (if this right is exercised), the forms and procedures of communicating the right and the Legal Warranty of Conformity.

16.3 For all disputes arising from the application, execution and interpretation of the Terms and Conditions of Sale, the competent court is the court of the place where the user lives or has chosen to reside.

16.4 Pursuant to Art. 141-sexies, 3rd paragraph of Legislative Decree No. 206 dated 6 September 2005 (“Consumer Code”), TOD’S SPA informs the user who is a Consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, that, in cases where a dispute between the Consumer and TOD’S SPA could not be settled further to a complaint submitted directly by the Consumer to TOD’S SPA, the latter shall provide the Consumer with the information about the Alternative Dispute Resolution entity or entities (so called “ADR entities”, as set forth by Articles 141-bis et ss. of the Consumer Code) for Consumer disputes stemming from a contract executed pursuant to these Terms and Conditions of Sale, specifying whether or not it will make use of the relevant ADR entities to settle the dispute. Furthermore, TOD’S SPA hereby informs the user who is a Consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, that a European platform for online dispute resolution for Consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumer/odr/. Through the platform the Consumer may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving his/her dispute. The above shall be without prejudice to the Consumer’s rights to resort to the court competent for the dispute stemming from these Terms and Conditions of Sale, regardless of the outcome of the out-of-court procedure, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code. The user who is resident in a member state of the European Union other than Italy may also have access, for any dispute arising from the application, execution and interpretation of the Terms and Conditions of Sale, to the European procedure set up for minor disputes, by Regulation (EC) no. An exception regards users whose normal residence is not in Italy for whom the more 861/2007 of the Council, of 11 July 2007, on condition that the value of the dispute does not exceed, excluding interest, rights and expenses, 2,000.00 Euros. The text of the regulation is available for consultation on the website eur-lex.europa.eu.

17.1 The user can request information, send notifications, ask for assistance or submit complaints by contacting TOD'S SPA Customer Service ("Customer Service") pointed out in the following table and list here below: Store Country Phone Email Tod's Australia 1800954189 contact-tods-au@todsgroup.com

By e-mail, writing to the listed email addresses above or filling in and sending the contact request form available in the "Contact Us" section of the Store;

By phone, Monday through Friday, from 10 am to 7 pm AWST, public holidays not included;

By selecting the "Book a Call Back" option, clicking on the dedicated button in the Product Sheet, "Contact" section

By selecting the "Request Call Back Now" option available in the "Contact Us" section of the Store, which can be activated by entering your phone number, in addition to the other required fields, in the contact request form;

Via Chat service, by clicking on the dedicated button in the Product Sheet, "Contact" section; or

By mail, writing to TOD'S SPA, Via Stendhal 35, 20144 Milan Italy.

TOD'S SPA will deal with complaints via e-mail within five days of receipt of

18.1 Purchases made in Endless Aisle Mode are offered to those TOD'S Boutique clients who are unable to purchase the product that they want at the same boutique due it not being in stock. In the event that the product that the customer has requested is not available at the boutique, the relevant sales assistant ("Sales Assistant”) may offer the customer the option to purchase the same product/and or other products through the Website by using the enabled device in the Boutique ("Enabled Device"), which the Sales Assistant will make available for the client to use, so that the same, with the support of the Sales Assistant, may, should they wish to, surf the Website, register and/or purchase the desired Product and/or other products, even without registering on the Website, according to the procedure described in Article 4.1, but they must pay for the Products at the boutique cash register upon purchase ("Endless Aisle Purchase" o "Endless Aisle Mode").

18.2 The agreement made in Endless Aisle Mode is concluded through the Website between the customer and TOD'S SPA. It is thus a distance agreement, in accordance with and for the purposes of Article 45, paragraph 1, letter g) of the Italian Consumer Code, as it is concluded without the simultaneous physical presence of the consumer and the professional. All compatible and not expressly derogated provisions under the General Terms and Conditions apply to the agreement in question.

18.3 An Endless Aisle Mode purchase can be made by registering/not registering on the Website. In particular: - in the event that the customer intending to make a purchase in Endless Aisle Mode is registered on the Website, they may log in through the Enabled Device by using their personal log-in details and proceed to make a purchase in Endless Aisle Mode as a registered user; - in the event that the customer intending to make a purchase in Endless Aisle Mode has not registered on the Website, they may, alternatively, register on the Website through the Enabled Device by following the procedure described in Article 3, which allows them to make a purchase in Endless Aisle Mode as a "guest", without registering on the Website. For customers who have registered on the Website to make an Endless Aisle Purchase, Article 3, as well as all other provisions in these General Terms and Conditions, apply relative to their registration on the Website/ and or a personal account. In the event that the customer chooses not to register on the Website to make an Endless Aisle Purchase, they will receive an Receipt Order e-mail, as per Article 4.1 (iv), and all subsequent emails regarding the order (e.g., Shipment Confirmation Email, as per Article 4.1 (ii) above, containing information such as purchase invoice, an email informing that the product is ready to be collected, as described in Article 18.6 below), to the email address inserted at the time of the related Endless Aisle Mode purchase. All compatible and non-expressly derogated provisions provided under these General Terms and Conditions apply to purchases made as a non-registered user on the Website in Endless Aisle Mode, particularly the statements and related guarantees as to the truthfulness of the information supplied, as per Article 3.6.

18.4 For purchases made in Endless Aisle Mode, all provisions and relative specifics relating to a purchase made in Endless Aisle Mode apply, as described in the General Terms and Conditions and this Article, particularly those concerning payment information, delivery details and withdrawal information for an Endless Aisle purchase (as described under Articles 18. 5 to 18.7 below and referred to in Articles 11-6-bis and 11-6-ter).

18.5 Payment for a purchase made in Endless Aisle Mode may be solely and exclusively made at the boutique's cash register, in cash or with a debit/credit card, at the same boutique where the purchase took place. At the time of payment, a sales receipt will be given to the customer detailing the order number and the Total Sum Paid (“E-Commerce Receipt”). A commercial invoice will be released at the time of payment and will be sent to the email address that the customer has supplied. In the event that payment is made with a credit card, the Total Sum Paid will be debited immediately.

18.6 The delivery of a purchase made in Endless Aisle Mode may occur, at the customer's discretion, at an address indicated by the client on the order form, in accordance with Articles 10.1-10.6, or at one of our Participating TOD'S Boutiques where the customer made an Endless Aisle Purchase. Should the customer choose to have their products delivered to one of the Participating TOD'S Boutiques, the same will be sent and delivered to that same Boutique. In order to use this delivery method, the client, with the support of the Sales Assistant, must supply details of the Boutique's address on the order form. The delivery cost to ship those items may vary in terms of the nature of the delivery, according to the client's preference, and any additional costs shall be borne by the client, including any delivery made to a Participating TOD'S Boutique, unless otherwise specified in the Product Sheet or elsewhere. This amount, if debited, is expressly and separately indicated, (in AUD, including VAT) in the Product Sheet and in the Order Receipt Email, and in any case, before the client completes the process, not to mention in the Receipt Order e-mail. The customer may collect the product at a Participating TOD'S Boutique during normal opening hours. The customer will be notified, by email, that the product is ready to be collected from the Participating TOD'S Boutique (“Email for Product Collection”). In order to collect the Product, the client must provide a copy of the Shipment Confirmation Email or in the Email for Product Collection, also in electronic form, as well as an identity document. The customer, or person designated by the same, may collect the order; designated persons must provide, along with the documents already specified above, the original proxy form provided to the customer by the Sales Assistant at the time of the purchase made in Endless Aisle Mode. This form must have been filled out and signed by the delegating person and include a copy of their identity document. All provisions relating to the collection of the purchase made in Endless Aisle Mode under the General Terms and Conditions apply to the delegated person. The customer must collect the item within 15 calendar days of receiving the "Email for Product Collection". If the customer is unable to collect the Product within that timeframe, the sale of goods agreement shall be automatically terminated in accordance with and for the purposes of Article 1456 of the Italian Civil Code. In the event that agreement is terminated, TOD'S SPA will refund the Total Sum Paid by the customer within the following 15 days, minus any failed delivery costs incurred, any costs to return the product to TOD'S SPA, as well as any other costs relating to failed delivery due to non-collection. The refunded amount will be communicated to the customer via email and will be credited using the original payment method, save for any cash payment, which will be refunded by bank transfer. TOD'S SPA will ask the customer to supply, via email, their bank account details in order to complete the bank transfer. Without prejudice to the customer's obligation to collect their Product within the indicated time frame, TOD'S SPA may contact the customer urging them to collect their package before the term expires. In the event of Multiple Orders featuring Products that need to be delivered separately, the procedure, as described above, applies to each individual delivery; if a Product fails to be collected within the given time frame, the termination of the agreement as a whole shall not ensue, but rather that relating to the part of the agreement dealing with the non-collected Product. In this case, the customer will not receive a refund for the Total Sum Paid, but rather the amount referring to the non-collected Product, minus any cost TOD'S SPA incurred due to the non-collection of package. Articles 10.4, 10.5, 10.6, 10.8, 10.9, 10.11, 10.12, 10.13, 10.14, 10.15 and 10.16 above apply to Deliveries to a Participating TOD'S Boutique, insofar as they are compatible and not-expressly derogated.

18.7 With reference to a purchase made in Endless Aisle Mode, the following applies: (i) the Receipt Order e-mail and the Shipment Confirmation Email, as per Articles 4.1.iv and 4.1.ii above, respectively, will also be sent to the relevant Participating TOD'S Boutique; (ii) other than the relevant provisions under the General Terms and Conditions, a purchase made in Endless Aisle Mode is subject to all the other Articles included in this document, particularly Articles 1-7, 13-15 and 11 regarding the Right of Withdrawal, as well as art 12 regarding the Legal Guarantee of Conformity. (iii) Endless Aisle purchases are only available at Participating TOD'S Boutiques (https://www.tods.com/au-en/return-boutique/).